Terms of Service

These Terms of Service (the "Terms") govern your access to and use of the BangmodStorage object-storage service (the "Service"), operated by Bangmod Enterprise Co., Ltd., a company organized under the laws of the Kingdom of Thailand, and BangmodStorage (Singapore) Pte Ltd, a company organized under the laws of Singapore (each, a "Supplier," and collectively, "we," "us," or "BangmodStorage"). The Supplier contracting with you is determined by your billing currency and the region(s) you consume; this is identified on each invoice.

By creating an account, accessing the Service, or clicking "I accept," you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to the organization.

1. The Service

We provide an S3-compatible object-storage service backed by Ceph erasure-coded clusters in our data centres. The Service accepts standard S3 SDK requests against the endpoints identified in our public documentation.

2. Account and Eligibility

You must be at least 18 years of age and legally capable of entering binding contracts. You are responsible for the security of your account credentials (access keys, password) and for all activity occurring under your account.

3. Customer Data

3.1 Ownership.

You retain all rights, title, and interest in and to the data you upload to the Service ("Customer Data"). We claim no ownership of Customer Data and do not access it except as necessary to provide the Service or as required by law.

3.2 Licence to us.

You grant us a limited, non-exclusive licence to store, process, transmit, and replicate Customer Data solely to provide and operate the Service.

3.3 Your responsibility.

You are responsible for the lawfulness of Customer Data and for having all necessary rights, licences, and consents to upload it. You will not upload data that violates law, infringes intellectual-property rights, or is restricted in your or our jurisdictions.

4. Acceptable Use

Your use of the Service is also subject to our Acceptable Use Policy. We may suspend or terminate accounts that violate the AUP.

5. Fees and Billing

5.1 Metered pricing.

The Service is billed monthly in arrears based on your measured usage of storage, egress bandwidth, and API operations, at the rates published at our pricing page on the date of consumption. We may change posted prices on 30 days' notice; existing committed contracts are unaffected for the committed term.

5.2 Currency.

We bill in USD or THB. The Supplier and applicable taxes are determined by your account's configured currency and the region(s) you consume. Customers consuming both Bangkok and Singapore regions will receive separate invoices from the Thai and Singapore Suppliers respectively.

5.3 Payment.

Invoices are due on receipt and collected automatically via the payment method on file. Failed collections may result in suspension after 14 days' written notice.

5.4 Taxes.

Fees are exclusive of taxes unless otherwise stated. Where required, we will add applicable VAT or GST at the prevailing rate and issue a tax-compliant invoice. Customers responsible for withholding tax (e.g., Thai B2B customers applying PND.53 3% withholding) must remit the withheld amount to the relevant tax authority and provide us with the applicable withholding-tax certificate.

5.5 Disputes.

You must notify us of any invoice dispute within 30 days of the invoice date; otherwise, the invoice is deemed accepted.

6. Service Levels

We commit to a monthly availability target of 99.9%for the Service, measured as the percentage of successful S3 API responses to authenticated requests over each calendar month. Service credits for failure to meet this target are described in the Service Level Agreement available on request. Enterprise customers may negotiate specific SLAs.

7. Data Durability

We design the Service for 11 nines (99.999999999%)annual object durability through erasure coding. This is a design target, not a contractual guarantee; we do not warrant zero data loss. You are responsible for maintaining your own backup copies of mission-critical data.

8. Confidentiality

Each party will protect the other's Confidential Information with the same degree of care it uses for its own confidential information of like importance, and not less than reasonable care. "Confidential Information" means non-public information marked or reasonably identifiable as confidential.

9. Warranties; Disclaimer

We warrant that the Service will be provided in a workmanlike manner consistent with general industry standards. EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED "AS IS," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS SHALL EXCEED THE FEES PAID OR PAYABLE BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You will indemnify and hold us harmless from any third-party claim arising out of (a) your Customer Data, (b) your breach of these Terms, or (c) your violation of applicable law. We will indemnify you against third-party claims that the Service as provided infringes intellectual-property rights, subject to your prompt notice and cooperation.

12. Term and Termination

These Terms commence on account creation and continue until terminated. Either party may terminate for convenience on 30 days' notice; we may terminate immediately for material breach (including AUP violations) or non-payment after the cure period in §5.3.

Upon termination, you retain 30 days' read-only access to retrieve your Customer Data, after which we may delete it. Outstanding fees survive termination.

13. Governing Law and Disputes

If your account is billed by the Thai Supplier, these Terms are governed by the laws of the Kingdom of Thailand, and disputes are subject to the exclusive jurisdiction of the courts of Bangkok. If billed by the Singapore Supplier, governing law is Singapore, and disputes are subject to the Singapore International Arbitration Centre under its rules in force at the time.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated at least 30 days before they take effect via the email address associated with your account. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

15. Contact

Notices to us under these Terms should be addressed to legal@bangmod.storage with a copy to the registered address of the contracting Supplier identified on your most recent invoice.